FAQs

We hope the following FAQs cover everything you need to know about ordering your virtual gifts from Humanity & Inclusion UK.

If you need further help please contact our Supporter Care team on:

Email: supportercare.uk@hi.org
Phone: 0330 555 0156 (Mon-Fri, 8.30am-6pm)
Text Relay: 18001 0203 696 2750 (requires app)

About Humanity & Inclusion

Humanity & Inclusion is an independent charity working in situations of poverty and exclusion, conflict and disaster. We work alongside disabled and vulnerable people in 60 countries worldwide.

Humanity & Inclusion is the new name of Handicap International.

UK registered charity no. 1082565

Please visit our main website for more information about Humanity & Inclusion’s life-changing work and our finances.

About this shop

On Humanity & Inclusion’s online shop, you can purchase a range of unique virtual charity gifts.

Every time you buy one of our gifts your donation helps to support Humanity & Inclusion’s life-changing work around the world.

For each gift you buy, we will send you a beautiful card in the post. You can send our cards to a friend or loved one with your own personal message inside. Each card shows the amazing difference your gift will make.

Find out more about how it works

Ordering & delivery

How much does delivery cost?

Delivery is free on all orders. You are welcome to top up you donation in your basket before you checkout and pay.

How long will delivery take?

For printed gift cards we normally dispatch your card within 2 working days. Please allow an additional 3-5 working days for delivery. If your card hasn’t arrived after 7 days then please call us on 0330 555 0156 or email us at supportercare.uk@hi.org.

Do you deliver outside the United Kingdom?

We are sorry but due to the costs involved, gift cards can only be delivered to postal addresses within the UK.

Can I buy my gifts over the phone?

Yes. If you would prefer to buy your gifts over the telephone, please call our Supporter Care team on 0330 555 0156 (Mon-Fri, 8.30am-6pm).

Supporters with accessibility needs can also use Text Relay: 18001 0203 696 2750 (requires app).

Is there a paper brochure for your gifts?

In order to be as cost-effective as possible, our gifts are currently only available online or by telephone. The costs involved in producing a brochure would significantly impact the funds we hope to raise. If you do not have access to the internet or a telephone, your friends or family may be able to assist.

How do I know my order has been successful?

After completing your payment you will see a thank you page with a message confirming your order has been successful.

You will also receive an automatic confirmation email from our secure payment partner, Secure Trading, within a few minutes of your transaction taking place.

The next working day, we will process your order and send out a confirmation email. If you can’t see this email in your inbox please check your spam messages and look out for an email from “Humanity & Inclusion UK”. If the email hasn’t arrived within 2 working days please contact us on 0330 555 0156.

Can I request fewer envelopes?

Each online gift card is supplied with its own envelope. If you would prefer not to receive an envelope for each gift (for eaxmple if you plan to give multiple gifts to the same person) you can indicate this in the Notes section of the Checkout page.

Can I ‘Gift Aid’ my gifts?

Yes. Our online virtual gifts are treated as donations so they are eligible for Gift Aid. If you choose to top up your order with an additional  donation, that will be eligible for Gift Aid too.

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